What the course said :
By the end of this course, you will be able to:
- Explain what is meant by the SAP ecosystem and the value it brings to customers.
- Describe what different SAP professionals do and how they engage with customers.
- Understand the core and soft consulting skills that are both in highest demand, and frequently not taught in classroom environments.
- Describe a typical SAP engagement and how key professional skills are used at each stage of the SAP Implementation Lifecycle.
- Describe key roles with whom an SAP professional typically collaborates.
Week 1: Introduction to the SAP Ecosystem
Week 2: SAP Professional Skills Part 1
Week 3: SAP Professional Skills Part 2
Week 4: Introduction to the SAP Implementation Lifecycle
Week 5: Understanding SAP Professional Roles and Functional Knowledge
Week 6: SAP Professional Fundamentals Hands-on Project
week 1:
Founded in 1972 in Germany, SAP now has over 109,000 employees and more than 22,000 partner companies. SAP operates in 155 countries and supports 240 million cloud users leveraging its solutions. SAP’s fundamental philosophy is to make the world run better and improve people’s lives. SAP’s cloud ERP solutions, powered by technologies like the Internet of Things, big data, and more, make a real impact on the world. SAP helps companies revolutionize everything from cancer treatments to flood prevention.
SAP helps customers to become intelligent, networked, and sustainable enterprises. Through innovation and trusted collaboration, SAP’s goal is to create a sustainable world together because only by working together can this be achieved.
SAP provide comprehensive cloud solutions for all business processes across a wide range of industries, from retail to health care.These include:
- Enterprise resource planning,
- financial management,
- customer relationship management (CRM) and customer experience,
- spend management,
- supply chain management,
- human resources (HR) and people engagement,
- and a business technology platform.
The SAP ecosystem provides enterprise cloud software to both small companies and large corporations that go beyond enabling businesses to analyze, manage, develop, and expand their activities. It also helps them to improve efficiency, increase their resilience, and, most importantly, enhance their sustainability.
How do SAP customers become “intelligent enterprises” through the solutions: They are empowered to leverage the cloud to provide a consistent workflow with all their APIs and models aligned; they enjoy coordinated lifecycle management with embedded analytics; and can provide a seamless user experience to their employees, suppliers, and customers.Here’s an example to explain: Say hello to Equipment Inc. Equipment Inc. is a medium-sized enterprise based in Germany specializing in the trade, rental, and service of high-quality goods. Before they contacted SAP, they were operating way too many different software systems and business models across sales, vehicle rental, maintenance, repair of machinery and equipment, and more. You get the picture.
You learned about SAP’s collaborative partnerships and three types of partners — global service, cloud infrastructure, and global technology partners.SAP global strategic partner ecosystem includes some of the most prestigious names and offers sales, design, build, and hosting solutions, as well as consulting services. SAP cloud infrastructure partners provide the infrastructure needed to run SAP technology in the cloud.SAP global technology partners provide a wide range of products, from hardware to databases,to support SAP technology
SAP collaborates with a global set of delivery partners that have a nuanced understanding of the history and needs of local customers. These partners have built and integrated additional unique enhancements on top of SAP’s platforms, which address local and industry requirements. Through this approach, the SAP ecosystem provides innovative, tailored, and locally embedded solutions that meet stringent SAP criteria.
There are two SAP Professional roles: functional and technical
What if you become a functional consultant?Your role will be to work with clients and understand their business and their businessproblems.Then you apply your knowledge of SAP solutions to the problem the customer is trying to solve.You would work with the customer to design new processes and propose product solutionsthat address their business strategy, operations, and current processes.
You will need good communication skills and social skills to express complex solutions in simple terms to the client and to mediate between colleagues so that the team is able to develop workable solutions.
What if you become a technical consultant?
Your role will be to take the proposed design and develop a technical design. Then you would apply your technical expertise to implement, deploy, test, and run this solution using SAP systems.our main responsibility would be to translate functional specifications to technical specifications.
You will need strong analytical skills and rich programming experience. These skills plus extensive skills/knowledge with SAP products and knowledge of the customer’s business domain will help you create a successful system for the customer.
This new system that the team develops will enhance the client’s operations, lower their costs, help them manage their risks, leverage their talent, and potentially change the way they conduct business. SAP professionals help clients achieve outstanding results.
You learned that as a functional consultant, you work with clients to understand their business problems and then apply your knowledge of SAP solutions to the problem they are trying to solve. And you learned that as a technical consultant, your role is to translate functional specifications into technical design and implement the solution using SAP systems.
SAP applications collect and process data. This data could be anything from raw material purchasing information to sales records to customer experience details. Collection and processing enable a business to visualize and manage its operations.
week 2
Research, Conceptual, and Strategic Skills Used by SAP Professionals
- Research: You can gather two types of data. Quantitative data is numerical, whereas qualitative data is descriptive. There are many business applications of research, such as scenario planning, SWOT and PESTLE analysis, and more. Primary research involves collecting data in the field, and secondary research uses already existing data.
Secondary research, for example, could involve pre- reading company information to gain an overview of a company.This method is valuable when researching a company’s overall strategy, products, finances,and competitive condition.
Surveys enable you to gather research specific to a large group of people and a topic. They allow you to draw broad, general conclusions.
Workshops are a qualitative research method to gather a large volume of insights and in-depth information on specific topics from people with different levels of engagement.They are ideal for gathering deep insights in a narrow field from people with specific skill sets or responsibilities.
Personal interviews enable you to gain insights into unique perspectives in a confidential setting. They can be a powerful tool for discovering precise information but can also be subject to the bias of the person being interviewed.
Specific local observations of a single process over time provide valuable information .You can also gather research data using trials or designed tests in controlled conditions.
The Delphi method, a qualitative research method of business forecasting, is based on the idea that the viewpoints of a group of experts are better than that of an individual. Here are the defining characteristics of this technique:
- The facilitator seeks individual assessments from a pool of experts.
- Experts respond to the questionnaire, receive feedback from other participants, and revise their forecasts and opinions in real time.
- The facilitator analyzes responses, identifies the common and conflicting viewpoints, and
- sends a set of revised questions to each expert.
This technique may involve several cycles of feedback.
The facilitator produces a report on experts’ responses, noting key outliers. The Delphi method can be a helpful tool in workshops where you need to come to consensus. If you don’t need to come to consensus or have only a small group where it would be clear who is stating what opinion, it may be better to use a more general workshop format. Workshops and Delphi as a workshop method add unique value by providing an opportunity to people with diverse skills, views, and experiences to interact and discuss or share their insights and data on an issue.
Strategic thinking: the main goal of strategic thinking is to arrive at a set of ideas, goals, and plans that rely on assumptions made during the analysis process.It is a set of integrated choices all aligned towards a common, consistent goal.When analyzing anything alone or in a team, one useful tool can be a mind map.A mind map is a diagram for showing and organizing information that is linked to and arranged around a central concept
Design thinking: Here at SAP, we use SAP Design Thinking as a process for solving problems and designing solutions creatively that relies on a deep empathy and the understanding of clients as human beings.The Design Thinking process is a means of structuring creative thought around that empathy so that the proposed solutions are tailored to the needs of those people.Let’s have a look at the design thinking process. There are many different versions out there, here, you will learn more about the most dominant one, which is divided into five stages.
Empathize-define-ideate-prototype-test
Stage 1: Empathize — Research your user and their ‘ needs. One effective way to create better empathy is to create a Persona — an actual ‘simulation’ of the person you are looking to help and to keep that persona in mind throughout the design process.
Stage 2: Define — State your users’ needs and problems.This stage is taking the persona and building a map of that person and their requirements. Who are they?What difficulties are they facing? What challenges do they face?
Stage 3: Ideate — Challenge assumptions and create ideas.This stage is all about creativity — and using techniques to broaden the range of ideas. Techniques include ‘mind-mapping,’ ‘brainstorming,’ ‘storyboarding,’ or ‘5 whys .’The key is to stay open-minded.
Stage 4: Prototype — Start to create solutions .The prototype doesn’t have to be physical — it can be a mock-up or a drawing, but it must represent a specific solution that can be assessed and challenged.
Stage 5: Test — Try your solutions out. This stage involves taking the prototype and testing it virtually through workshops or peer-review.If the prototype works — great!If not — go back to Stage 3 and re-develop.
To conclude, SAP believes “Design thinking is a mindset and a creative, human-centered approach that leverages empathy, collaboration, rapid prototyping, and continuous feedback to tackle problems.”
Systems thinking: A system can be defined as a series of connected elements with a goal or single effect. a system is a series of interconnected elements that serve a single purpose.
The purpose you are investigating will determine the scope of your analysis and which elements and interconnections you need to focus on.Viewing the world or an organization as a set of interconnected systems with different purposes gives you a powerful intervention tool when you want to change the system’s behavior.You can change single elements in a system and see the impact on the whole system.
If you can make significant changes to a system by changing one factor, you call these leverage points. They provide leverage because you achieve a larger effect through the system than if the element you changed was somehow isolated.
A system can form part of a wider system and be composed of subsystems. It is important to recognize that you can view elements individually, but that fully understanding the effects of change requires understanding the wider system. However, you need to understand what level you are looking at and which change you are trying to make. Finally, you can use leverage points — powerful interventions in which making a change to one element has a positive effect on the entire system.
Analysis of Customers, Business Processes, and Data
- Analytical frameworks can help structure your thinking.
- They can help you make sense of seemingly abstract things,
- break down an issue into its subparts, see causal relationships, and
- set the basis for a well-founded course of action.
Analytical framework : frameworks PESTLE, SWOT, and VUCA are fantastic tools to analyze your customers and understand their operating environments.
Let’s say your customer is one of the world’s leading online retailers with millions of subscribers worldwide. They’re on the verge of starting their operations in an emerging market. Let’s explore our first analytical tool — PESTLE — and see how it can help you better understand the environment your customer operates in.
you can use this model to analyze any entity in relation to its environment. Understanding the strengths, weaknesses, opportunities, and threats facing a customer organization can help you understand how your solution can help your customer alleviate problems and seize new opportunities.
Strengths for your retail giant that wants to move into an emerging market could include already having a proven low-cost model, for example.
Lower wages in the region could be considered a weakness; it could mean starting with aggressive price points and negligible margins.
Expanding the product offerings to include local needs and vendors can be an opportunity that emerges from needing to be price sensitive.
Data security, scalability, and governments introducing regulations to protect the local industries could be possible threats for the business.
Combining SWOT with PESTLE can help you explore how prepared your online retail customer is,or needs to be, to succeed in their environment.
And the third framework is VUCA.
VUCA stands for volatility, uncertainty, complexity, and ambiguity.The framework focuses on variation, risk, and change. Volatility is when the challenge is unexpected but not hard to understand — for example, price fluctuations after a natural disaster .
Uncertainty is when you can anticipate the effects of an event but cannot predict theimpact — for example, how much the natural disaster will change the market’s direction.
Complexity is when a situation has many interconnected and moving parts, and you can only predict some but not all consequences.
And ambiguity is when there are no precedents and, therefore, no prior experience or knowledge.
When the World Health Organization declared Covid-19 a pandemic, airline passenger traffic collapsed .To survive this unprecedented disruption, SAP helped a large international airline implement a fully integrated suite of procurement solutions to increase automation, give them greater control over their spend volume, and guide their buying capabilities.
Adding VUCA analysis to factors defined in the SWOT analysis can provide essential information about the potential positive and negative impacts of a proposed action. Suppose a factor considered a strength has a high degree of complexity or uncertainty ;it may ultimately play out as a weakness rather than a strength.
Summing up, the frameworks PESTLE, SWOT, and VUCA are fantastic tools to analyze your customers and understand their operating environments. And the better you understand your customer and their needs, the better you can act as a trusted advisor and work with them to enhance their business.
To understand the business, you use business analytics.On the other hand, you use business process analysis (BPA) to understand the processesand seek improvement.Instead of looking at the business operation landscape, BPA looks at the individual processes,networks, and integrations between processes. What is business process analysis?BPA is a detailed, multiphase evaluation of each part of a business process .As an approach to analyzing business processes, BPA is designed to identify what is working well, what needs to be improved or changed, and how best to make those changes and improvements.BPA usually begins by identifying the processes you want to analyze.Also, part of the process is creating a diagram, such as the business process model notation(BPMN), that allows you to visualize either the individual processes or the network ofprocesses.Desired outcomes of BPA include:
Cost savings;
Increased revenue;
Improved customer and staff engagement and satisfaction;
More efficient workflows;
Better alignment with key performance indicators (KPIs).
Let’s walk through BPA.What if your business began receiving customer complaints about delivery delays or lost ormisrouted deliveries?An improbable event, I know, but what would you do?Since “Deliver” is one of the five processes within the supply chain, you will want tonarrow your focus and perform BPA on the delivery process.An outline for BPA would look something like this:
1. Define the problem.
a. Name the goal or desired outcome of the process.
b. Document the deliverable requirements.
c. Identify your stakeholders.
2. Measure the process.
No matter how insignificant it may seem, list all the steps and the outcomes associated with each step.Once you’ve completed the design process, you can create a Business Process ModelingNotation (BPMN).The BPMN will allow you to identify gaps, bottlenecks, breakdowns, and other areas in the process that could be contributing to the delivery issues.
3. Analyze the process and the problem with your stakeholders.
To analyze the process and the problem, the group could perform an activity called “TheFive Whys” and then use that information to create a “fishbone diagram” to help you get the root cause or causes.As you work through the analysis, it’s a good idea to question whether certain stepsare valuable or necessary.
4. Improve the process by addressing issues and areas of concern.
5. Control the new processes you have put in place.
Implement a plan to monitor the process regularly and adjust as needed. As with most types of analyses, there are multiple BPA methodologies.Two widely used methods are:
Six Sigma
Lean Six Sigma
Six Sigma is an analytical, data-driven, five- to seven-step method used to reduce errorsor defects and improve processes.Lean Six Sigma combines the Lean philosophy to eliminate defects and reduce waste withthe Six Sigma method. Recall the “as-is” and “to-be” states.
BPA’s goal is to identify what needs to be improved and how to make those improvements– the “to-be” . But before you can do that, you need to understand the current state of the processes — the “as-is.”
Let’s look at how a BPMN can help you visualize the “as-is.”
This BPMN diagram illustrates a simple online purchasing process with a few “as-is” scenarios. Visualizing the purchasing process scenarios gives insight into the process flow from order placement through completion, cancellation, or backorder and the connections between theactivities.
With a completed BPMN, you can perform several types of analyses, including:
Value analysis, which looks at what the process is supposed to do and questions whether it has value or is wasteful.
Root analysis, which involves asking why until you get to the root of the problem.
And gap analysis, which is based on what the process is supposed to achieve.
A gap analysis helps identify what is missing that could make the process more efficient. As you’ve seen, many different analytical methodologies, processes, and sub processes exist.
Today, it’s essential to understand your business processes through business process analysis and to continually seek improvement.Keep in mind that the output of any method depends on the data quality, which, in turn, depends on your skills in obtaining accurate information.
Analytical frameworks :You can use analytical frameworks, including PESTLE, Business Process Modeling Notation(BPMN), and systems diagrams, to effectively evaluate the impact of factors affecting a company’s systems, technology, business processes, and environments. you can analyze a company’s operating environment using the PESTLE analysis model:
Political — Governmental policies and actions, regulation/deregulation, and political stabilityare among the potentially influential factors.
Economic — Effects can be felt due to inflation, wages, economic stability, growth, and cost.
Social — Environments can be impacted (advantageously or adversely) by publicity, user familiarity,and social media.
Technology — Aspects such as competition, user access and connectivity, automation, and life cycle could contribute to shifts.
Legal — Elements of laws, regulations, and legal policies may drive changes.
Environmental — Environmentalism, climate change, natural disasters, and sustainability might affect systems.
After analyzing the company’s environment, you can move on to analyzing the overall systems, hardware, software applications, and data by creating a systems diagram.
Systems diagrams are a powerful means for analyzing and understanding business process systems. Simple and effective, systems diagrams can quickly provide a high-level overview from input through output. Let’s take a look at an example of a systems diagram.
As you can see, this simple diagram outlines the flow of a support request call from input (call in) to output (call resolution).From this diagram, you can identify gaps in service and implement potential improvements.
Following the systems diagrams, you can create a Business Process Modeling Notation (BPMN)graphic. With a BPMN, you can visualize the systems and specific business processes used within them. You can visualize how data flows across business processes.
Presenting to inform focuses on presenting information.
Finally, you learned how communication skills could help you listen, present, and speak more effectively, as well as understand the client and reflect back their views. Active listening is when you reflect back what the speaker is saying. You might summarize or ask for clarification. Empathetic listening is giving special attention to the speaker’s feelings. Empathetic listening can build trust with the speaker. Awareness of body language is also part of effective communication.
You identified the three goals of presentation skills: to inform, instruct, and persuade. When you give your client information in a meeting, that is informing. When you present training, that is instructing. When you hope to influence a client favorably about products, that is persuading. You saw that business writing includes effective note-taking, documentation, and e-mail writing. The three-step business writing process helps you produce effective written results. The three steps are: first, determine the subject, audience, and purpose; second, make an outline; and third, write the text. Clarity, brevity, and accuracy are also good writing practices.
week 3
Planning, project management and development methodologies
Early in the project, the business value of the project to the customer’s business must be established.
As a rule of thumb, a project initially kicks off with a project steering team.This team sets project goals, scope, standards, roles, responsibilities, strategies, and tracking methods including any metrics, such as Key Performance Indicators (KPIs) that would help keep the project on track. The team also designs a sequential workflow.
In consulting, it is good practice to hold a kick-off meeting so the vendor and the customerteams can meet and receive an overview of the project.
A project plan is written that provides the direction for the entire project and can be used for reference.
A gap analysis may be performed to confirm that business requirements can be satisfied.
In this phase, you are really starting to work closely with the customer. This is the time for refining and confirming business requirements, documenting requirements, and addressing project issues.
Then, the major work on the deliverables is underway. Communication is key in project management. This is to ensure that everyone is aligned on goals, priorities for specific days, weeks, or months, and on resource allocations. Communication also prevents different parts of a project team from running into conflict either through competing goals or activities or from misunderstandings around focus or prioritization.
In a project, it is better to over-communicate than to under-communicate, but also only communicate what is relevant.
Another key aspect of project management is the phase sign-off. Remember when you broke down your project into smaller pieces. These pieces can each be considered a project in their own right.
The project doesn’t end with the final delivery. The customer must verify if the product or solution is working for them, and this means testing and more testing. There may be a need for further enhancements, particularly if the customers’ needs have evolved.
let’s look at some basic project management practices. Many Project Managers (PMs) create a Work Breakdown Structure (WBS) in which the work is broken down into a hierarchy of manageable parts, including the deliverables.When a set of related deliverables is completed, the project has reached a milestone.
Baselines are used to measure the performance of a project.Typically, there are three baselines: the schedule, costs, and scope.A common expression for project managers is to come in on time and under budget.A Statement of Work (SOW) defines the scope. If the project begins to take on additional tasks, this is referred to as scope creep and must be addressed.
four development methodologies for projects:Waterfall, Agile, DevOps, and Cloud-based.
- Waterfall focuses on structure.
- Agile focuses on flexibility.
- DevOps brings cross-functional cooperation.
- Cloud-based projects enable scalability.
Collaboration and applying functional knowledge
Building relationships takes more than adopting a passive role of getting along with others. Building relationships means working toward common goals, building trust and psychological safety, and developing business acumen, political sensitivity, and cultural awareness.
What is an audacious goal?A goal that is inspiring, innovative, and has a greater than usual impact.It completes the thought, “It would be fantastic if…”
Business acumen is knowledge of how a business works.
Applying Functional and Domain Knowledge in Context
Functional skills are specific to organizational functions and apps such as human resources, finance, accounting, supply chain management (SCM), and enterprise resource planning (ERP).
Domain skills involve knowledge about the environment of a particular industry, such as aerospace, auto manufacturing, or healthcare.
If you combine functional and domain skills, you will be able to place your understanding of functions in the context of a specific industry. Functional consultants have knowledge, qualifications, and/or experience in a relevant field.
week 4
SAP Lifecycle
The brownfield approach involves transforming already established models and processes in the organization. Organizations can build and implement a brand-new digital landscape from scratch following the greenfield approach.
The three facets of digital transformation include:Business model transformation, business process transformation, and organizational and cultural transformation
Let’s look at the four-step process that is crucial for businesses to embark on their digital transformation journey.
- The journey starts with determining the starting point.
Businesses need to evaluate their starting point by questioning where they are, where their people are, what knowledge and skills their people have, and what kind of facilities and systems they have in place.
- Once the starting point is determined, it’s important to establish priorities.
Transformation cannot happen overnight, and it cannot be achieved all at once. So, while an organization defines the goals, it also needs to define what it considers a successful endpoint and what is vital or nice to have.
- get teams ready.
Getting buy-in from impacted teams, helping them navigate the change, learning from them,and listening to their feedback will determine the success of the digital transformation initiative.
- Then, finally, the organization is ready to build its digital transformation roadmap.
SAP Activate is a framework for implementation used to deliver and deploy SAP innovations and solutions.
The six phases of the Activate Methodology are Discover, Prepare, Explore, Realize, Deploy,and Run.And these phases are important milestones in a customer’s digital transformation journey.
In the Discover phase, customers realize they need a solution to address business problemssuch as unexpected delays and downtime, inventory mismanagement, poor customer service, andredundant information.They begin searching for the best SAP solution to meet their needs.They can even get a free trial solution in this phase.
The Prepare phase includes finalizing a high-level project plan, roles and responsibilities,the project team, project governance procedure, and escalation matrix.At this stage, the project is ready to kick off!
The most defining characteristic of the Explore phase is a collaboration between the customersand partners to finalize the business process that will be followed in the new SAP system.In the backlog document, note and sign off all the customer’s requirements regardingWRICEF objects (workflows, reports, integrations, conversions, enhancements, and forms).
In the Realize phase, the project team and end users build, test, and validate the businessscenarios and procedures.They perform multiple levels of testing to ensure that the SAP system is configured accordingto the customer’s requirements.
The new SAP system is deployed for business users during the Deploy phase.The key users and consultants assist the business users if they have questions or problems.This phase is that milestone when customers and partners celebrate their success as businessoperations finally switch to the new system.
And the last phase, Run, involves continuous learning, improvement, and change management.In this phase, the customer project team is expected to continuously learn about SAP’s current innovations and technologies, specifically those related to the product they have implemented.
Lastly, you learned that as a technology consultant, you must engage effectively with the customer to share all that SAP offers. Listen carefully to connect with customers and discover and analyze their needs. Examine the information shared by the customers to provide effective recommendations. In the design phase, apply critical functional, domain, and technical skills. Value the customers’ time by making every word count in writing and speech, developing a focused pitch, listening, and maintaining a client focus. While implementing the solutions, focus on leadership, budgeting, prioritization, and training skills. While testing the results, you should be able to write tests, analyze test results, and use diplomacy to manage client requests. In all project phases, ensure clear communication, address client needs, and build the client’s trust. By doing so, you can help the customers achieve their goals and create a winning team.
week 5
Role of a Functional Consultant:
Example:
First, they need a particular area of functional expertise; for example, operations, distribution, marketing, people management, financial control, or— like Anika — supply chain.
Secondly, domain expertise. example, they might have a good working knowledge of a specific sector, such as manufacturing ,energy, aerospace, retail, or insurance.Or they may have in-depth knowledge of how supply chains, local customs, and business trends work in a country.
This means they understand an industry’s dynamics and processes and, in turn, a stakeholder’s needs and pain points.
Thirdly, they know SAP software at an application level and can propose the best solution to fit the processes and the software.
And finally, they have strong soft skills, such as communication, problem-solving, critical thinking, and people and time management.
Role of a Technical Consultant
A technical consultant translates the functional specifications into technical specifications.
IT Infra is a multi-billion-dollar business that delivers integrated financial managementsolutions.They’re currently running a project for a large multinational client to develop, maintain,and support financial control applications related to SAP S/4 HANA .Ravi is the technical consultant overseeing the solution’s components that cover infrastructure, custom adaptations, and application interfaces. Ravi was recently brought onto the project now that the functional consultant has assessed the requirements, completed a gap analysis, and designed the functional specifications.
SAP Product Strategy, Business Processes and Key Functional Knowledge
The industry cloud represents the specialized work stations forcustomers with very specific requirements, like a gluten free, vegan, orspecial occasion cake.APIs would be the special effect equipment enabling a particular type of icing,syringe or dispenser.Business process intelligence keeps track of all production processes from deliveryto delivery.It can evaluate when too many ingredients are used or if a cake is baked too long.
And finally, the Business Network is the network of customers and suppliers from which to purchase ingredients and sell cakes.The Intelligent Enterprise leads to greater insight by functionality,allowing businesses to continuously analyze processes, improve performance and improve customer and employee satisfaction and engagement.
- The first and overarching layer is business processes, included are lead to cash designed to operate source to pay and recruit to retire.Each of which is an end to end process.
Recruit to retire in the bakery business covers the employee lifecycle from the recruitment or hiring process to on boarding pay and benefits selection.
Lead to cash, concentrates on the customer following them from first contact maybe online or through an advertising response.Or a visit to the bakery through the browsing and selection process,to placing the order through making a payment to complete their cake purchase.
Lead to cash can help the bakery optimize the customer experience and drive revenue
It culminates in the final payment for those goods,source to pay focuses on finance and procurement,helping businesses optimize simplify and effectively manage all spending processes
- Second, we have the Intelligence suite of applications layer,which includes the industry cloud and the Intelligence Suite.
- Third is the business technology platform SAPBTP.
Earlier we mentioned that SAPBTP is where all kinds of funky and interesting tasks and jobs happen. So what might that mean for the bakery?But with BTPAI they could create AI enabled conversational chatbots to interact with customers and employees.
Integration is always the key component. It is about integrating processes and platforms for a seamless, end-to-end experience.
SAP modules and functional knowledge
For example, what do you do when your brain gets information that your stomach is empty?You eat.But do you eat just anything?Or, do you think about your options to decide what will satisfy you?In other words, do you analyze the data to identify the solution?From this perspective, SAP can view customers through the lens of the Intelligent Enterprise to build a highly integrated and intelligent suite across all the customers’ business processes from end to end.
There are four components to SAP to achieve such a level of functionality for the customer.
Extensibility in the application –By extensibility, SAP refers to the options that let users customize software without needing coding modifications.
The second component is achieving ‘data-to-value’ –Today, data is more important than ever; however, the best data in the world is useless whennot well utilized.SAP defines ‘data-to-value’ as “deriving maximum value from data.”So, when businesses gather data from the SAP applications, how do they use it to measure,contrast,compare, predict trends, and identify issues and opportunities to make better decisions more efficiently and with better results?Do they successfully monetize their data?
Agility and speed development –
Within the SAP environment, agility and speed development refer to offering flexibilityand choice to drive agility and combining access to technology with ease of use with a distinct focus on rapid business innovation.With flexibility and rapid innovation in mind, a leading global chemical company establisheda “Data in Hub” solution, which enabled simulations,provided faster time to value in building an analytical platform, and reduced time to load data — all with minimal technical requirements.A significant productivity enhancement — at least 25% to 30% ‒ was achieved for teams working with reporting and analytics.
Finally, there’s integration –The SAP Business Technology Platform (BTP) is a powerful platform for integrating your systems and solutions into a seamless, user-friendly platform.The integration process can include legacy platforms, hybrid cloud, on-premises systems,and different SAP systems acquired at other times. The SAP BTP is the place that encourages businesses to be creative and to adapt their own processes giving them a competitive edge. As a consultant, the awareness of integration and that it comprises steps that occur within different functional areas should be noted.
Integrating processes using SAP’s Intelligent Enterprise facilitates a seamless end-to-end process enabling organizations to improve business processes and capitalize on data. Four components are necessary to achieve such functionality: extensibility in the application, achieving data-to-value, agility and speed development, and integration. And remember, integration is the critical component — not only for the business processesbut as fundamental functional knowledge for you.
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